Terms of Service
Last updated: January 31, 2025
Article 1: Purpose
These Terms and Conditions of Use (hereinafter "Terms") govern the use of the voilà mobile application (hereinafter "the Application"), published by VOILA CREATORS (hereinafter "the Publisher").
The Application offers a service of digital travel guides created by content creators.
Article 2: Definitions
- "Application": refers to the voilà mobile application
- "User": any natural person who has created an account on the Application
- "Guide": paid digital content offered for purchase on the Application
- "Services": all features offered by the Application
Article 3: Acceptance of the Terms
The use of the Application is subject to the prior and unconditional acceptance of these Terms. By creating an account, the User acknowledges having read and accepted the Terms in their entirety.
Article 4: Access to Services
4.1 Account Creation
Access to the Services requires the creation of a user account. For this, the User must provide the following information:
- Last name
- First name
- Email address
The User undertakes to provide accurate information and to keep it up to date.
4.2 Free Application
The Application is free to download and use. Only the Guides are subject to payment.
Article 5: In-App Purchases
5.1 Purchase of Guides
The Guides are available for purchase via the Application. Each purchase is final and allows unlimited access to the relevant Guide.
5.2 Price
The prices of the Guides are indicated in euros including tax. The Publisher reserves the right to change prices at any time. Guides already purchased remain accessible at the price paid at the time of purchase.
5.3 Payment
Payments are secure and processed by [your payment provider]. The Publisher does not have access to Users' banking data.
Article 6: Protection of Personal Data
6.1 Data Collected
The Publisher collects and processes the following personal data:
- Last name
- First name
- Email address
6.2 Purposes of Processing
This data is used for:
- Managing the user account
- Associating purchases with the user account
- Displaying the user profile
In accordance with the GDPR, the User has the right to access, rectify, delete, and port their personal data. These rights can be exercised by contacting: [email protected]
6.3 Data Storage
The data is stored:
- On the Publisher's servers
- On Clerk's servers (authentication manager)
6.4 User Rights
Article 7: Intellectual Property
7.1 Rights to the Application
The Application and its content are the exclusive property of the Publisher. Any unauthorized reproduction is prohibited.
7.2 Rights to the Guides
The Guides are protected by copyright. The purchase of a Guide only grants a personal and non-transferable right of use.
Article 8: Liability
8.1 Publisher's Liability
The Publisher strives to ensure the best possible access to and operation of the Application but cannot be held liable for:
- Temporary access difficulties or impossibilities
- Service interruptions for maintenance
- Inaccuracies or omissions in the content of the Guides
8.2 User's Liability
- Not to share their account with third parties
- Not to reproduce or distribute purchased Guides
- To use the Application in accordance with its intended purpose
Article 9: Modification of the Terms
The Publisher reserves the right to modify the Terms at any time. Users will be informed of changes by notification in the Application. Continued use of the Application after modification constitutes acceptance of the new Terms.
Article 10: Applicable Law and Jurisdiction
These Terms are subject to French law. Any dispute relating to their interpretation or execution falls within the jurisdiction of the French courts.
Article 11: eSIM Services
The voilà Application provides prepaid eSIM data service plans through its mobile application, leveraging eSIM technology for flexible and convenient mobile data access across various global destinations. Our eSIM services are procured in partnership with eSIM Access, facilitating seamless connectivity for our customers.
11.1 Registration and Account Management
11.1.1 Registration
Users wishing to use voilà's eSIM services must register via the voilà application. The registration process requires providing your first and last name and a verifiable email address. Optionally, users may enhance their service experience by uploading a profile photo and indicating travel preferences.
11.1.2 Terms Acceptance
Registration is contingent upon agreeing to voilà's Terms of Service and Privacy Policy. These documents govern the use of our eSIM services and ensure informed consent from our customers.
11.2 Purchase, Activation, and Usage
11.2.1 Selecting Service Plans
A variety of prepaid eSIM data plans are available, with plan availability subject to change based on country. Users are encouraged to review their options within the app to find the best fit for their connectivity needs.
11.2.2 Device Requirements
Before purchasing, users must confirm that their device is compatible with eSIM technology and is unlocked. This confirmation is critical to ensure a smooth service experience.
11.2.3 eSIM Download and Activation
Post-purchase, the responsibility for downloading and activating the eSIM falls to the user. voilà provides comprehensive instructions within the app and via email to facilitate this process, requiring a stable internet connection for success.
11.3 Service Duration, Suspension, and Termination
11.3.1 Service Commencement and Term
The service begins once the eSIM is successfully downloaded and activated, continuing until the plan's data allowance is depleted or the plan period expires.
11.3.2 Rights to Suspend or Terminate
voilà may suspend or terminate service in instances of terms violation, misuse, or fraudulent behavior, with or without notice to the user.
11.4 User Responsibilities
11.4.1 Lawful Use
Users are expected to use the eSIM services in full compliance with these Terms, along with all applicable laws and regulations.
11.4.2 Account Security
Keeping account information secure and confidential is the user's responsibility. voilà cannot be held liable for losses or damages stemming from unauthorized account usage.
11.5 Pricing and Payment
11.5.1 Pricing
The prices of eSIM plans are indicated in euros including tax. The Publisher reserves the right to change prices at any time. eSIM plans already purchased remain accessible at the price paid at the time of purchase.
11.5.2 Payment
Payments are secure and processed by our payment provider. The Publisher does not have access to Users' banking data.
Article 12: Contact
For any questions regarding these Terms, the User may contact the Publisher at the following address: