Does the Surface work with an eSIM from our app?

Yes: the Surface is fully compatible with eSIM and works perfectly with our app that sells eSIMs. You can download, purchase, and install your eSIM directly through the app.

Can I use both a physical nano-SIM and an eSIM on the Surface?

Yes, if your carrier and model allow it. the Surface supports the "nano-SIM + eSIM" (Dual SIM) configuration in many countries. This allows you to keep your primary number while adding an eSIM, for example for travel.

Do I need to activate the eSIM immediately after purchase?

The validity period of an eSIM depends on the plan chosen and the activation method. In general, it begins when you first connect to the local operator's network. To ensure a smooth trip, we recommend activating your eSIM one week in advance. This will allow you to verify that everything is working properly and avoid any unexpected issues.

How many eSIMs can be activated on the Surface?

You can activate up to 1 eSIMs on the Surface. However, it can store up to 4 eSIM profiles.

How can I check if my Surface is ready for an eSIM?

Go to your Surface in Settings → Network & Internet → Cellular data → Manage eSIM profiles. If this option appears, your Surface is eSIM compatible. If not, check that your version of Windows is up to date and that your device is unlocked.

Can I use an eSIM when traveling abroad with the Surface?

Yes: the Surface is fully compatible with travel eSIMs. Buy an eSIM for your destination from our app , activate it before departure and keep your main SIM active: you use mobile data abroad without roaming charges while keeping your number.

Can I transfer my travel eSIM to another Surface?

No: travel eSIMs are linked to the device on which they have been installed. Once activated on the Surface, an eSIM cannot be moved to another phone. If you change handset, you will need to purchase a new eSIM for your new phone.

Is an eSIM more secure than a physical SIM card?

Yes: unlike a physical SIM, an eSIM cannot be removed or cloned in the event of theft. Its activation requires cryptographic authentication with the operator, and the data is stored in a secure chip embedded in the Surface, making SIM swapping attacks considerably more difficult.

Can I keep my phone number with an eSIM?

Yes, if you switch to an eSIM with your main operator, your number is retained: your operator provides you with a QR code to scan from the the Surface settings. Travel eSIMs in our application do not contain a phone number: they are used for mobile data only, and complement your main line.

What happens if I lose the Surface with an eSIM installed?

The eSIM remains associated with the lost device and cannot be transferred. Block your phone and contact your operator to suspend your main line. For a travel eSIM purchased via our application, contact our customer support team, who will examine your situation on a case-by-case basis.

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Everything you need to know about the Surface: eSIM compatibility by region (US, Europe, China, Japan), model numbers, Dual SIM configurations, and step-by-step instructions for activating your travel eSIM without roaming charges.

Compatible models

Surface Go 3
Surface Go 2

Does Surface Support eSIM?

Yes, the Surface has supported eSIM technology natively since its release in 2022. You can activate up to 1 eSIMs simultaneously and store 4 profiles on the device, making it ideal for combining your primary line with a travel eSIM without replacing your physical SIM card.

Specifications

eSIM can be activated

storable eSIM profiles

2022

Year of release

Use an eSIM while keeping a physical nano-SIM (Dual SIM depending on operator).

Travel or switch carriers easily without replacing your SIM card.

Find an eSIM for your next destination

What should you do before installing an eSIM on your Surface?

Before installing an eSIM on your Surface, check these important points:

1
The Surface is unlocked (unlocked for all carriers).
2
Your model is not a specific "Mainland China" model (eSIM restrictions may apply).
3
Your version of Windows is up to date (Windows 11+ minimum) to ensure maximum compatibility.
4
Install the eSIM via our app, which guides you step by step.
5
Activate your eSIM with an Internet connection (Wi-Fi or data) to avoid any blockages.