Q: How do I buy an eSIM online?

It's easy! Download the voilà app , choose your destination and the plan that suits you, then complete your purchase in just a few clicks. You'll receive your eSIM instantly and can install it by scanning a QR code from your phone's settings.

Question 1

What can I do with 1 GB of data?

Accepted Answer

With 1 GB, you can use Google Maps, WhatsApp, iMessage, check your emails, browse the web, and use your travel apps. This generally corresponds to 1 to 2 days of moderate use while traveling.

Question 2

Will I receive a new phone number with voilà?

Accepted Answer

No. This is an eSIM dedicated to mobile data only. You keep your usual number for calls and texts via your physical or main SIM card.

Question 3

Will my physical SIM card still work?

Accepted Answer

Yes. Your physical SIM card remains active. You can continue to receive calls and texts while using the eSIM. That covers internet abroad.

Question 4

Can I share my connection with other devices?

Accepted Answer

Yes. Connection sharing is permitted. You can use your voilà eSIM as a Wi-Fi hotspot to connect another phone, tablet, or computer.

Question 5

Do I need to activate my eSIM before I leave?

Accepted Answer

Yes, you can install the eSIM in advance. It will activate automatically once you arrive at your destination, without using any data before your trip.

Question 6

How do I buy an eSIM online?

Accepted Answer

It's easy! Download the voilà app, choose your destination and the plan that suits you, then complete your purchase in just a few clicks. You'll receive your eSIM instantly and can install it by scanning a QR code from your phone's settings.

Question 7

Where can I buy an eSIM card?

Accepted Answer

You can buy your voilà eSIM directly from our mobile app or on our website. No need to visit a store: everything is done online, from anywhere and at any time.

Question 8

Is it possible to buy an eSIM without a plan?

Accepted Answer

No. The voilà eSIM comes with an included data plan. You choose the amount of data (from 1 to 50 GB) suited to your trip. There's no commitment: you only pay for what you need for your stay.

Question 9

What is an eSIM card and how does it work?

Accepted Answer

An eSIM (embedded SIM) is a digital SIM card built into your phone. Unlike a physical SIM card, it's installed by scanning a simple QR code. It allows you to connect to the Internet abroad without roaming charges, while keeping your main SIM card for calls and texts.

Question 10

How do I install an eSIM on my phone?

Accepted Answer

After your purchase, you'll receive a QR code by email. Go to your phone's settings (Settings > Cellular > Add eSIM Plan on iPhone), scan the QR code, and your eSIM will be installed in seconds. We recommend doing this before your trip while connected to Wi-Fi.

Question 11

Is my phone compatible with eSIM?

Accepted Answer

Most recent smartphones are eSIM compatible, including iPhone XS and later, Samsung Galaxy S20+, and Google Pixel 3 and newer. You can check your device's compatibility on our dedicated page.

Question 12

Can I use my eSIM and physical SIM card at the same time?

Accepted Answer

Yes. Your phone can handle both simultaneously thanks to dual SIM mode. Use your physical SIM card for calls and texts, and the voilà eSIM for Internet connection abroad.

Question 13

What if I lose my eSIM QR code?

Accepted Answer

Don't worry! You can find your QR code at any time in the voilà app or in your order confirmation email. If you encounter any issues, our customer support team is available to help.

Question 14

Does the voilà eSIM work with 5G?

Accepted Answer

Yes, when 5G network is available at your destination, your voilà eSIM can connect to it automatically. Connection speed depends on local network coverage and your device's compatibility.

Question 15

How much does an eSIM cost for traveling abroad?

Accepted Answer

voilà eSIM plans start from just a few euros depending on the destination and amount of data chosen. Prices vary by country and data volume (1 GB to 50 GB). Check our destinations page for exact pricing.

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